In-Clinic Treatments Available

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Terms & Conditions

Last Updated: [Insert Date]

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Website https://nonordinaire.co.uk/ (“the Website”) and the purchase of products or services from [Your Company Name] (“we”, “us”, “our”).

By using our Website or purchasing products/services, you agree to be bound by these Terms.

2. Eligibility

  • You must be at least 18 years old to make a purchase or book a consultation.
  • By using the Website, you confirm that you have the legal capacity to enter into a contract.

3. Products and Services

3.1 Cosmetic Products

  • All products sold on the Website are for personal use only.
  • Product descriptions are accurate to the best of our knowledge, but minor variations may occur.

3.2 Prescription-Only Medicines (POMs)

  • POMs are sold only to individuals with a valid prescription or after an online/clinic consultation with our qualified practitioners.
  • You must provide explicit consent for the clinician to access your Summary Care Record (SCR). This is mandatory for safe assessment and prescribing.
  • You must provide accurate health information.
  • We reserve the right to refuse or cancel orders if prescriptions are invalid, if consent for SCR access is not provided, or if dispensing is unsafe.

3.3 In-Clinic Treatments

  • Treatments are provided by qualified professionals at our clinic.
  • You must disclose all relevant medical information before undergoing a treatment.
  • We may refuse treatment if it is deemed unsafe or unsuitable.

3.4 Online Consultations

  • Online consultations are conducted remotely via video, phone, or secure messaging.
  • Health information provided during online consultations will be used to assess suitability for treatments or prescriptions.
  • Consultation records, including SCR data, are stored securely in line with healthcare regulations.

4. Ordering and Payment

  • Orders can be placed via the Website.
  • Payments are processed securely via Stripe.
  • Prices include VAT unless stated otherwise.

5. Delivery

  • Delivery times are estimates and may vary depending on stock availability.
  • Risk passes to you upon delivery.
  • You must provide accurate delivery information; we are not responsible for failed deliveries caused by incorrect information.

6. Cancellations and Returns

6.1 Cosmetic Products

  • You have the right to cancel your order for non-prescription products within 14 days of receipt.
  • Products must be unopened and unused for a full refund.

6.2 Prescription-Only Medicines

  • POMs cannot be returned due to legal and safety reasons.
  • Refunds are only available if an order is cancelled before dispensing.

6.3 Treatments and Online Consultations

  • Cancellation must be made at least 48 hours before the appointment.
  • Late cancellations or no-shows may be subject to full charges.

7. Health and Safety

  • You must provide accurate and complete medical and personal information.
  • We reserve the right to refuse treatment or dispensing of medication if it is unsafe.
  • We do not accept liability for adverse reactions caused by failure to disclose relevant information.

8. Liability

  • Our liability for any product or service is limited to the purchase price paid.
  • We are not liable for indirect, incidental, or consequential losses.
  • Nothing in these Terms excludes liability for death or personal injury caused by our negligence.

9. Intellectual Property

  • All content on the Website, including images, text, and logos, is owned by us or our licensors.
  • You may not copy, reproduce, or distribute any content without permission.

10. Privacy

  • Your personal data will be processed according to our Privacy Policy.
  • By using our services, you consent to the collection and processing of your information as described in the Privacy Policy, including mandatory SCR access for POM prescriptions.

11. Changes to Terms

  • We may update these Terms from time to time.
  • The latest version will always be available on the Website.
  • Continued use of the Website constitutes acceptance of the updated Terms.

12. Governing Law

  • These Terms are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

Email: [Insert Contact Email]
Address: [Insert Company Address]